WARRANTY AGAINST DEFECTS

ANNEXURE 1 — WARRANTY AGAINST DEFECTS

1. WARRANTY PROVIDER

This Warranty Against Defects is provided by:

Grill King Outdoor BBQ Kitchens Pty Ltd

ABN: 30 663 301 184

11/8–10 Hare Place
Rouse Hill NSW 2155
Australia

Email: hello@grillkingbbqs.au

Telephone: 1300 305 616

2. AUSTRALIAN CONSUMER LAW NOTICE

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided by this express Warranty Against Defects are additional to any rights or remedies available under the Australian Consumer Law or other applicable legislation.

3. EXPRESS WARRANTY COVERAGE

3.1 Subject to the terms of this Warranty, Grill King warrants that eligible Goods will be free from defects in materials and workmanship during the applicable express Warranty Period.

3.2 Where a defect covered by this voluntary express warranty arises during the applicable period, Grill King will repair the Goods, replace the defective Goods or provide appropriate replacement components in accordance with this Warranty.

3.3 Where identical parts are no longer available, Grill King may offer reasonably equivalent compatible components, subject to applicable law.

3.4 The applicable express Warranty Period is determined by the product category and any product-specific warranty documentation.

3.5 Unless otherwise specified, the express Warranty Period commences on the date of delivery or Customer collection.

3.6 Statutory consumer guarantees may apply beyond the express Warranty Period.

4. MAKING A WARRANTY CLAIM

4.1 Customers should report suspected defects as soon as reasonably practicable after discovery.

4.2 Claims may be lodged by emailing hello@grillkingbbqs.au.

4.3 The Customer should provide:

(a) proof of purchase;

(b) product identification;

(c) a description of the problem;

(d) relevant photographs or video where reasonably available; and

(e) other information reasonably necessary to investigate the claim.

4.4 Grill King may request inspection of the Goods or relevant technical information.

4.5 For a claim under this voluntary express warranty, notification should be given during the applicable Warranty Period. This does not limit statutory consumer guarantee rights.

4.6 The Customer must not be required to undertake unsafe dismantling or transport to pursue a claim.

4.7 Customers may request reimbursement of reasonable claim-related expenses where such expenses are payable by Grill King under this Warranty or applicable law, by emailing the claim details and supporting receipts to hello@grillkingbbqs.au.

5. WARRANTY EXCLUSIONS

5.1 General Exclusions

Subject to Australian Consumer Law rights, this voluntary express warranty does not cover damage caused by:

(a) misuse or abuse;

(b) accidental damage after delivery;

(c) improper handling;

(d) incorrect installation;

(e) unauthorised modifications or repairs;

(f) inadequate cleaning and maintenance;

(g) improper operating practices;

(h) environmental exposure beyond stated product specifications;

(i) ordinary wear and tear; or

(j) damage caused by independent third parties not engaged by Grill King.

An exclusion applies only to the extent the relevant condition caused or contributed to the claimed failure.

5.2 Cosmetic Corrosion and Surface Deterioration

The express warranty excludes cosmetic corrosion, staining or deterioration caused by environmental exposure, inadequate maintenance, surface contamination or other external circumstances rather than defective materials or workmanship.

Examples include:

(a) tea staining on stainless steel;

(b) surface rust caused by salt deposits or contaminants;

(c) discolouration caused by chemical exposure;

(d) corrosion originating from scratches or abrasions;

(e) staining from grease, dirt, organic debris or fertilisers;

(f) oxidation resulting from insufficient maintenance;

(g) deterioration caused by inappropriate cleaning agents; and

(h) corrosion at welds, joins, fittings or exposed surfaces attributable to external contaminants.

Stainless steel is corrosion-resistant but is not inherently immune to corrosion or surface staining.

This exclusion does not apply where the relevant condition is attributable to defective materials, defective workmanship, inadequate durability or another failure covered by applicable consumer guarantees.

5.3 Coastal, Marine and High-Corrosion Exposure

Coastal and marine environments may accelerate corrosion.

Higher-risk environments may include:

(a) seafront properties;

(b) locations exposed to salt spray;

(c) properties affected by airborne marine salts;

(d) areas near saltwater swimming pools;

(e) enclosed chlorinated environments;

(f) chemically contaminated environments; and

(g) other locations involving elevated corrosive exposure.

Unless a product is expressly represented as suitable for a particular exposure environment, the express warranty excludes corrosion or deterioration caused by environmental conditions beyond the product's stated suitability or by inadequate maintenance in those conditions.

Additional inspection, cleaning and preventative maintenance may be necessary.

Installation at a coastal address does not automatically establish that damage was caused by marine exposure.

Where a product is expressly represented as suitable for coastal or similar use, warranty assessments will take that representation into account.

5.4 Stainless Steel Cleaning and Maintenance

Stainless steel surfaces require appropriate care.

Customers must follow applicable cleaning and maintenance instructions, including where appropriate:

(a) removal of salt deposits;

(b) removal of grease and contaminants;

(c) cleaning with suitable non-abrasive products;

(d) avoiding aggressive chlorine-based chemicals;

(e) avoiding steel wool or materials that deposit iron contaminants;

(f) rinsing and drying surfaces when required; and

(g) inspecting welds, joins and exposed edges.

Damage caused by failure to undertake reasonably required maintenance is excluded from the voluntary express warranty.

5.5 Incorrect Installation and Subsequent Modifications

The express warranty excludes damage caused by:

(a) incorrect gas installations;

(b) unauthorised gas conversions;

(c) incorrect regulators, valves or fittings;

(d) inadequate ventilation;

(e) non-compliant electrical connections;

(f) incorrect structural support;

(g) unauthorised cutting, drilling or welding;

(h) improper modifications to cabinetry;

(i) incorrect appliance installation;

(j) damage occurring during subsequent movement or handling; or

(k) improper repairs by third parties not engaged by Grill King.

This exclusion applies only where the relevant installation, modification or handling caused or contributed to the defect.

5.6 BBQ Cleaning and Grease Accumulation

The Customer is responsible for undertaking regular BBQ cleaning and maintenance.

The express warranty does not cover damage caused by:

(a) excessive grease or fat accumulation;

(b) failure to clean grease trays;

(c) blocked grease drainage systems;

(d) excessive food residue on flame tamers;

(e) grease fires attributable to inadequate maintenance;

(f) uncontrolled flare-ups resulting from accumulated combustible material;

(g) continued use after unsafe operating conditions become apparent; or

(h) excessive heat caused by accumulated grease or improper maintenance.

Damage to burners, valves, wiring, control knobs, LED components and internal panels arising from such causes is excluded from voluntary express warranty coverage.

Normal cooking residue and ordinary cooking-related flare-ups do not automatically establish misuse.

5.7 Two-Hotplate Restriction

Where the relevant BBQ model is designed and approved for a maximum of one solid hotplate, customers must not operate two solid hotplates simultaneously.

This restriction is intended to prevent unapproved obstruction of airflow and excessive heat accumulation.

Operating an affected BBQ model with two solid hotplates may cause:

(a) restricted ventilation;

(b) abnormal temperatures;

(c) burner damage;

(d) damage to valves and controls;

(e) deterioration of electrical wiring;

(f) damage to LED lighting;

(g) internal structural damage; and

(h) increased fire risk.

The express warranty excludes damage established to have been caused by a prohibited hotplate configuration or unauthorised cooking-surface modification.

This restriction must be read together with the model-specific operating instructions.

It does not apply to BBQ models expressly designed and approved for simultaneous use of two solid hotplates.

5.8 Airbnb, Holiday Rentals and Commercial Use

Products used in holiday rentals, Airbnb accommodation or high-frequency environments may require increased maintenance.

The express warranty excludes damage caused by:

(a) improper operation by guests or tenants;

(b) inadequate cleaning between uses;

(c) grease fires attributable to poor maintenance;

(d) unauthorised cooking-surface arrangements;

(e) improper installation or modifications; or

(f) other misuse inconsistent with the product's intended operating requirements.

Rental or commercial use does not automatically invalidate all warranty coverage or applicable statutory rights.

5.9 Ordinary Wear and Tear

The express warranty does not cover ordinary deterioration arising from normal use, where this does not constitute defective workmanship, defective materials or a failure of applicable consumer guarantees.

Depending on the product, this may include:

(a) ordinary surface wear;

(b) natural fabric creasing;

(c) normal weathering;

(d) reasonable cosmetic ageing;

(e) ordinary consumable component wear; and

(f) non-defective changes in appearance from appropriate use.

5.10 Assessment of Excluded Damage

Where Grill King considers an exclusion relevant, it may undertake a reasonable technical assessment.

Evidence may include:

(a) photographs;

(b) relevant delivery documentation;

(c) installation records;

(d) product maintenance information;

(e) condition of burners and grease trays;

(f) hotplate configuration;

(g) indications of corrosion or heat exposure; and

(h) other relevant technical findings.

Each claim will be assessed individually.

The fact that a product has been unpacked, installed or used does not, by itself, invalidate a legitimate claim.

6. WARRANTY REMEDIES

6.1 Where a claim is covered by the express Warranty, Grill King will repair the defective Goods, replace defective components or provide replacement Goods as appropriate under the express warranty undertaking.

6.2 Where a statutory consumer guarantee applies, the Customer's legal remedies take precedence.

6.3 Where identical replacement components are unavailable, Grill King may offer equivalent compatible parts, subject to applicable law.

6.4 Repairs and replacement arrangements will be undertaken within a reasonable period having regard to the circumstances.

7. WARRANTY FREIGHT AND EXPENSES

7.1 Customers may be asked to supply reasonable preliminary evidence before physical inspection or transport is arranged.

7.2 Customers will not be required to bear freight or collection expenses contrary to applicable law.

7.3 Where faulty Goods are large, heavy or difficult to transport, Grill King will meet its statutory obligations to collect them or arrange suitable transportation at its expense.

7.4 Where a Customer incurs reasonable return costs that Grill King must reimburse, the Customer should retain receipts and submit them to hello@grillkingbbqs.au.

7.5 Where investigation establishes that the issue is not covered by the voluntary express warranty or applicable statutory obligations, Grill King may offer a separately quoted paid repair or replacement.

7.6 Chargeable work will not proceed without appropriate Customer agreement.

8. WARRANTY PERIODS

8.1 Applicable express Warranty Periods are set out in Annexure A and relevant product-specific warranty documentation.

8.2 Warranty coverage begins from delivery or collection unless a separately provided applicable warranty expressly states otherwise.

8.3 The expiry of an express Warranty Period does not automatically extinguish rights under the ACL.

9. WARRANTY BENEFICIARY

9.1 This voluntary express Warranty is provided to the original purchaser unless otherwise specified in the relevant product documentation.

9.2 This provision does not restrict statutory rights available to other persons under applicable law.

10. GOVERNING LAW AND GENERAL CONDITIONS

10.1 This Warranty is governed by the applicable laws of New South Wales and the Commonwealth of Australia.

10.2 Any unenforceable provision will be severed to the extent permitted by law.

10.3 Statutory consumer guarantees prevail over inconsistent express warranty terms.

11. WARRANTY CONTACT DETAILS

Grill King Outdoor BBQ Kitchens Pty Ltd

ABN: 30 663 301 184

11/8–10 Hare Place
Rouse Hill NSW 2155
Australia

Email: hello@grillkingbbqs.au

Phone: 1300 305 616

Website: www.grillkingbbqs.com

The following table sets out the express warranty categories confirmed in Grill King's existing warranty documentation.

Products / Components	Express Warranty Period	Specific Exclusions
Stainless steel and aluminium frames, including structural defects	2 years	Cosmetic corrosion, tea staining, environmental contamination, coastal or chemical exposure outside stated product suitability, improper cleaning, misuse, unauthorised modifications and installation-related damage
Stone and granite benchtops, coatings and surfaces	2 years	Impact damage, scratches, inappropriate cleaning, ordinary wear, staining or deterioration caused by external contaminants, damage following installation and surface corrosion unrelated to manufacturing defects
Electrical products and accessories, including outdoor kitchen electrical components, bar fridges and GazeboMate automatic louvre gazebo electrical components	12 months	Incorrect electrical installation, unauthorised modifications, misuse, improper maintenance, corrosion caused by external exposure, and damage from independent third-party work

Additional Product Conditions

1. Warranty periods for other product categories or components are governed by any applicable product-specific warranty supplied with those Goods.

2. All warranty exclusions are subject to the Australian Consumer Law.

3. Cosmetic corrosion and environmental exclusions apply only where the excluded circumstance caused or contributed to the claimed issue.

4. For BBQ products, the operating and maintenance provisions in clauses 19–21 of the Terms and clauses 5.6–5.8 of Annexure 1 apply to relevant claims under this express Warranty.

5. Failure to clean a BBQ or use of an unapproved two-hotplate configuration may exclude damage caused by that conduct, but does not automatically invalidate coverage for unrelated defects.

6. Improper installation, unauthorised modifications and third-party damage are excluded only to the extent relevant to the claimed failure.

7. Customers remain entitled to all applicable statutory consumer guarantees, irrespective of the stated express Warranty Period.

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