GRILL KING OUTDOOR BBQ KITCHENS

Legal Entity: Grill King Outdoor BBQ Kitchens Pty Ltd
ABN: 30 663 301 184
Website: www.grillkingbbqs.com

1. Introduction

This Shipping & Delivery Policy forms part of the Terms and Conditions of Sale of Grill King Outdoor BBQ Kitchens Pty Ltd.

In this Policy:

• We, Us or Our means Grill King Outdoor BBQ Kitchens Pty Ltd.

• You or Your means the purchaser of Goods.

• Goods means products or equipment supplied under our Terms and Conditions of Sale.

• Metro Delivery Area means a metropolitan postcode or delivery address classified as eligible by Grill King and its freight partners.

• Kerbside Delivery means delivery to the nearest safe and accessible location at the kerbside or driveway entrance.

• Dispatch means the release of Goods to our delivery fleet or an authorised third-party transport provider.

By purchasing from Grill King, you acknowledge the delivery arrangements outlined in this Policy, subject to your rights under the Australian Consumer Law (ACL).

2. Free Metropolitan Shipping Promotion

PROMOTION VALID UNTIL 31 DECEMBER 2026

Grill King is currently offering FREE STANDARD METROPOLITAN DELIVERY to eligible addresses in the following metropolitan areas:

• Sydney, NSW

• Melbourne, VIC

• Brisbane, QLD

• Perth, WA

• Canberra, ACT

Promotion Terms:

1. The promotion applies to qualifying orders placed and accepted on or before 11:59 pm AEDT on 31 December 2026.

2. Free delivery applies to eligible metropolitan delivery addresses as determined by the delivery postcode and our applicable service area.

3. Free shipping includes standard kerbside delivery only.

4. The promotion applies to the standard delivery of eligible Goods and does not include installation, unpacking, assembly, crane or forklift hire, or additional handling services.

5. Regional, rural, remote and addresses outside eligible metropolitan delivery zones are excluded unless otherwise expressly agreed in writing.

6. Additional charges may apply for customer-requested changes, failed delivery attempts attributable to the customer, or special services requested after purchase.

7. The promotion applies to eligible orders placed during the promotional period, even where stock is scheduled for delivery after 31 December 2026.

8. Delivery eligibility and applicable charges will be confirmed at checkout or before the order is accepted.

9. The promotion cannot be redeemed for cash or applied retrospectively to completed purchases.

10. Grill King may amend or withdraw the promotion for future orders. Any shipping benefit already agreed for an accepted order will be honoured.

Free delivery does not mean express delivery, priority dispatch, installation or delivery to a customer's preferred location within their property.

3. Standard Shipping Charges

Outside promotional offers, the following standard delivery charges apply where the relevant delivery service is available.

Delivery Area	Standard Charge
Sydney Metro	$199
Melbourne Metro	$199
Brisbane Metro	$199
NSW regional (eligible locations within approximately 2 hours of Sydney)	$499
VIC regional (eligible locations within approximately 2 hours of Melbourne)	$499
QLD regional (eligible locations within approximately 2 hours of Brisbane)	$499
Locations outside standard regional delivery zones	Quoted individually
Perth Metro	Quoted individually
Canberra Metro	Quoted individually
Other states and territories	Quoted individually

For deliveries outside our standard regional delivery zones, additional distance-related delivery charges may be calculated using an indicative rate of $100 per additional hour of travel, subject to the delivery route, vehicle requirements, freight provider availability and final quotation.

All quoted shipping charges will be disclosed to the customer before the order is accepted.

Charges may vary for oversized loads, unusual delivery requirements, remote locations or special freight services.

Shipping prices are quoted in Australian dollars and include GST unless expressly stated otherwise.

4. Delivery Timeframes

Delivery timeframes depend on stock availability, manufacturing schedules, dispatch location and freight arrangements.

In-Stock Goods

Orders containing available stock will be prepared for dispatch following payment clearance and completion of any required order verification.

Estimated delivery timeframes will be provided where available.

Made-to-Order and Pre-Order Goods

Made-to-order, customised and incoming-stock products typically have estimated delivery timeframes of 4–12 weeks, although some products may require longer.

Delivery estimates may be affected by:

• Manufacturing and production schedules

• International freight and container availability

• Customs and port processing

• Stock availability and supplier delays

• Public holidays and seasonal demand

• Weather, road closures and transport disruptions

All timeframes are estimates unless a specific delivery deadline has been expressly agreed.

If an expected delivery timeframe changes significantly, we will provide updated information and work towards a reasonable resolution.

Nothing in this Policy limits any remedy available under the ACL where Goods cannot be supplied within an agreed or reasonable timeframe.

5. Kerbside Delivery Only

All standard Grill King deliveries are kerbside deliveries unless otherwise expressly agreed in writing.

Our delivery drivers and freight partners are not required to:

• Enter a residence, garage or backyard.

• Carry Goods through a property or building.

• Navigate stairs, steep inclines or narrow accessways.

• Deliver through gates, hallways or side passages.

• Move Goods beyond the nearest safe and accessible unloading point.

• Unpack, assemble, install or position Goods.

• Remove timber crates, pallets or packaging materials.

Outdoor kitchens, gazebos, appliances and other large items may be delivered on pallets or in substantial timber crates.

Customers are responsible for arranging suitable assistance, lifting equipment and safe movement of Goods from the unloading point to their intended installation location.

The delivery driver has discretion to determine whether access and unloading conditions are safe.

Where direct kerbside access is unavailable, an alternative safe unloading location may be agreed.

6. Customer Delivery Responsibilities

Customers must ensure:

1. The delivery address and contact details provided are accurate.

2. Suitable vehicle access is available.

3. Someone authorised to receive the Goods is present where required.

4. Any delivery restrictions, including access limitations, are disclosed before dispatch.

5. Adequate equipment and assistance are arranged for handling Goods after delivery.

6. The delivery location is safe and suitable for unloading.

Customers must advise us before dispatch of narrow streets, steep gradients, weight restrictions, restricted access or other conditions that may affect delivery.

Additional freight or handling charges may apply where undisclosed access restrictions prevent the agreed delivery service from being completed.

7. Delivery Scheduling and Notifications

Where practicable, our logistics team or nominated carrier will contact customers before delivery to arrange or confirm delivery requirements.

Delivery dates and estimated arrival windows depend on carrier schedules and route availability.

Customers should not arrange installers, tradespeople or other time-sensitive work based solely on estimated arrival dates.

Grill King is not responsible for independently incurred installation or contractor expenses arising from a delivery delay, except to the extent liability cannot lawfully be excluded.

If a customer requires a particular delivery date, this must be agreed in writing before dispatch.

8. Failed Deliveries and Re-Delivery Charges

A failed delivery may occur where:

• The customer or authorised recipient is unavailable when required.

• The delivery address is incorrect or incomplete.

• Safe unloading access is unavailable.

• The customer refuses delivery without a lawful or reasonable basis.

• Undisclosed site restrictions prevent unloading.

• The customer requests a change after the delivery vehicle has been allocated or dispatched.

Where a failed delivery is attributable to the customer, reasonable additional charges may apply, including:

• Re-delivery fees

• Additional freight charges

• Depot handling charges

• Return-to-warehouse freight

• Storage charges reasonably incurred

The applicable charges will be confirmed where practicable before further transport is arranged.

Customers will not be charged for re-delivery caused by incorrect, damaged or non-compliant Goods where Grill King is responsible for providing a remedy under the ACL.

A customer's lawful refusal of delivery or request for a consumer guarantee remedy will not, by itself, constitute a chargeable failed delivery.

9. Partial Deliveries and Split Shipments

Certain Grill King products consist of multiple modular components, including BBQ units, cabinetry, sinks, refrigerators and appliances.

Where some components are available and others are awaiting stock, Grill King may propose partial delivery to minimise delays.

Partial deliveries may be arranged where appropriate, having regard to the original agreement and the customer's circumstances.

Customers will be informed where a material change to the agreed delivery arrangements is required.

Unless otherwise agreed, the outstanding components will be supplied when available without an additional standard shipping charge caused solely by Grill King's decision to split the shipment.

Partial delivery does not remove the customer's rights concerning outstanding, delayed or non-compliant Goods under the ACL.

10. Depot Collection and Interstate Transfers

Where available, customers may elect to collect Goods from a nominated Grill King warehouse or authorised freight depot.

Depot collection is subject to stock availability, location and prior confirmation.

Collection is available only where the Goods are physically held at a depot offering a collection service.

Grill King is not obligated to transfer Goods between interstate warehouses solely to facilitate customer collection.

Interstate stock transfers may be arranged at our discretion.

Any additional charge for a customer-requested interstate transfer will be disclosed and agreed before the service proceeds.

Customers collecting Goods must provide any required identification, order documentation and collection authorisation.

Customers are responsible for providing a suitable vehicle and safely securing Goods after collection.

11. Transit Damage and Reporting Procedures

We take reasonable care in preparing and packaging Goods for transport. However, damage can occasionally occur during freight handling and delivery.

Customers are requested to inspect the external packaging and Goods as soon as reasonably practicable following delivery.

Visible Transit Damage

Where visible damage is identified, customers should:

1. Photograph the external packaging and any apparent damage.

2. Photograph the affected product from multiple angles.

3. Retain the delivery documentation and packaging where reasonably possible.

4. Notify Grill King preferably within 24 hours of delivery.

5. Avoid further handling or installation where doing so may worsen damage or create a safety risk.

Concealed Damage

Damage discovered after unpacking should be reported as soon as reasonably practicable after discovery.

Customers should provide:

• Order number

• Description of the damage

• Photographs of the affected Goods

• Photographs of the packaging, where available

• Relevant delivery information

Reports should be emailed to hello@grillkingbbqs.au.

Important: The 24-hour reporting period is a requested notification timeframe to assist freight investigations. It is not a deadline for exercising rights under the Australian Consumer Law.

Claims will be assessed based on available evidence and applicable consumer law.

The fact that Goods have been unpacked, moved or installed does not automatically invalidate a legitimate claim.

Where damage is determined to have occurred after delivery due to customer handling, installation, misuse or an unrelated third party, Grill King may decline a claim to the extent permitted by law.

Where Goods do not meet applicable consumer guarantees, Grill King will provide the remedy required by law, regardless of whether a claim against the freight provider is successful.

12. Incorrect or Missing Goods

If an order arrives with missing or incorrect items, customers should notify Grill King as soon as reasonably practicable.

We will investigate the issue against the order confirmation, dispatch records and relevant delivery documentation.

Where an error is attributable to Grill King, we will arrange an appropriate correction at no additional cost to the customer, in accordance with applicable law.

Customers should not install or use items they reasonably believe were supplied incorrectly before contacting us for guidance.

13. Delivery Delays Beyond Our Control

Delivery may be delayed due to events including:

• Shipping and port congestion

• Customs inspections

• Industrial disputes

• Severe weather and natural disasters

• Carrier breakdowns or network disruptions

• Manufacturing or supplier interruptions

• Other events beyond our reasonable control

Where a significant delay occurs, Grill King will provide information reasonably available to us and endeavour to arrange an appropriate solution.

A delay does not automatically entitle either party to cancel an order. Cancellation rights and available remedies depend on the applicable Terms and Conditions of Sale and consumer law.

Nothing in this provision excludes statutory rights relating to unreasonable delays or non-delivery.

14. Delivery Address Changes

Customers must notify Grill King promptly if their delivery address changes.

Address changes requested before dispatch may be accommodated, subject to freight availability and any agreed difference in shipping charges.

Changes requested after dispatch may incur reasonable freight diversion, return or re-delivery costs where those costs arise from the customer-requested change.

We cannot guarantee that an address change can be implemented once a shipment has entered the freight network.

15. Storage and Delayed Collection

Once Goods are ready for dispatch or collection, customers may be asked to confirm delivery arrangements within a reasonable timeframe.

Where a customer requests delivery to be postponed or fails to arrange collection after reasonable notice, storage or handling charges may apply.

Any applicable storage charges, commencement date and conditions will be communicated and agreed before charges are incurred, unless already expressly provided for in the applicable sales agreement.

This provision does not apply to delays attributable to Grill King's failure to supply conforming Goods or otherwise interfere with statutory consumer rights.

16. Risk, Delivery and Acceptance

Where Grill King arranges delivery, risk of accidental loss or damage remains with Grill King until the Goods have been delivered to the agreed delivery location in accordance with applicable law.

A signed delivery docket, carrier delivery scan or photographic proof of delivery may be used as evidence that delivery occurred.

Where unattended delivery has been expressly authorised, the agreed location and delivery instructions will be relevant to determining whether delivery has been completed.

Proof of delivery does not establish that Goods were free from defects, transit damage or other non-conformities.

Following completed delivery, customers are responsible for safely storing, moving and handling Goods.

For customer-arranged collection or transport, risk is governed by the agreed collection terms and applicable law.

17. Changes, Cancellations and Refunds

Changes or cancellations are subject to Grill King's Terms and Conditions of Sale and the Australian Consumer Law.

For discretionary cancellations or changes of mind, any applicable administration, restocking, cancellation or freight charges will be determined under the terms disclosed and agreed at the time of purchase, to the extent enforceable by law.

Orders that have been dispatched may incur reasonable return freight and handling expenses where a customer-requested cancellation is permitted.

These provisions do not restrict a customer's statutory right to reject Goods or obtain a refund, repair, replacement or other remedy under the ACL.

18. Australian Consumer Law

Our Goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any right, guarantee, remedy or protection that cannot lawfully be excluded.

Where Goods arrive damaged, defective or otherwise fail to comply with applicable consumer guarantees, customers may be entitled to a repair, replacement, refund or other remedy depending on the nature of the failure.

For large, heavy or difficult-to-transport faulty Goods, Grill King will meet its obligations regarding collection or reasonable transport costs under the ACL.

Any arrangements with third-party freight providers do not remove Grill King's statutory obligations to customers.

19. Relationship to Terms and Conditions of Sale

This Policy should be read together with:

• Grill King's Terms and Conditions of Sale

• Applicable product warranty terms

• Written quotations and order confirmations

• Any promotional terms expressly applicable to an order

Where there is an inconsistency between this Policy and a specific delivery arrangement expressly agreed at the time of purchase, the agreed arrangement will apply to the extent lawful.

Where any provision conflicts with mandatory Australian Consumer Law requirements, the statutory requirements prevail.

20. Contact Information

Grill King Outdoor BBQ Kitchens Pty Ltd

ABN: 30 663 301 184

Business Address:
11/8–10 Hare Place
Rouse Hill NSW 2155
Australia

Email: hello@grillkingbbqs.au

Phone: 1300 305 616

Website: www.grillkingbbqs.com

For delivery enquiries, transit damage notifications or freight assistance, please contact our customer service team using the details above.

© 2026 Grill King Outdoor BBQ Kitchens Pty Ltd. All rights reserved.